We are currently providing support for our ATMs, here you can find an excerpt of our frequently asked questions.
The Bitcoin transaction fee is determined by the Bitcoin Core’s fee estimation algorithm. Currently the fee is very high for Bitcoin transactions, because of this we are forced to set a fixed fee of €10,- per transaction.
To receive Bitcoins (or any other cryptocurrencies) it is necessary to generate a QR code. Every mobile wallet has this possibility and it is normally called “Request” or “Receive”. Check the manual of your favourite wallet.
A hardware wallet is, besides being almost the same as a traditional crypto wallet, a device which hold one or several cryptocurrencies. The cryptographic secrets are protected by a secure chip. It is basically a small computer which handles your transactions in a safe and secure way.